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Guests are permitted to bring in one 1 factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.
Aluminum bottles, refillable plastic water bottles and CamelBaks are permitted, but must be empty upon entry. Please let the parking staff know that you are dropping someone off and they will direct you.
Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show.
When returning to the parking lot for pick-up, please enter at Parking Gate 5. If you are not back within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot.
Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue. In the event of an emergency while on site, Hollywood Casino Amphitheatre - St.
Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency, we will communicate with guests that are inside of the venue as well as guests on their way to the venue.
Please follow our Facebook page for the latest developments on event days. The venue begins hiring for each season in early February.
If you are interested in working for the venue please visit:. The United Healthcare Fast Lane is also located in this area, and is the furthest gate on the right.
You must have your Fast Lane pass or show your United Healthcare membership card to utilize this gate. All guests using this gate must be VIP guests and have the appropriate ticket.
The Hollywood Casino shuttles will drop off at the Hollywood Casino gate. All guests riding the shuttles will be required to show their issued wristband for entry and exit through this gate and access to the casino shuttles.
If you need assistance while at an event please visit our guest services areas located at the Welcome Center in the Front Entry Plaza and the Guest Services Booth, located in the Red right side Plaza.
We cannot guarantee that any package or letter will be given to an artist. We are not responsible for returning anything that is sent to the venue for an artist.
Fast Lane Gates are located at the main ticket gates to the right of the box office windows. Ticket gate times vary, but are usually minutes prior to show time.
Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction.
If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
If you need additional assistance while you are here please make sure you let us know. Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device.
Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter.
We can be reached at There are twenty-one 21 hotels in the Maryland Heights area. The general lawn area is always first come, first served.
Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
New to our venue are reserved lawn upgrades. These upgrades are available to purchase in advance at livenation. Specially designed lawn chairs are available for rent - while supplies last.
Purchase your lawn chair rental in advance to receive a discounted rate. Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed.
If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.
If you lose an item while you are at an event- you can visit our Guest Relations Booth located in the Red right side Plaza, near the VIP Club, to see if it has been turned in.
You may call our administrative offices at to see if it was turned in after the show. Any media inquiries need to be directed to our local Live Nation office at First Aid is located in the Blue left Plaza.
We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please notify security at the Front Entry Plaza and our medical staff will be notified to assist you.
If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our merchandise booths located in the Front Entry Plaza, Red right Plaza and Blue left Plaza.
For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise.
Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycle parking is located in our parking lot near A2. There is no additional fee for motorcycle parking. There is no overnight parking permitted at the venue.
Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense. Guests must have a pass to be on the parking list to access the premium parking lots.
This can be purchased prior to the show via www. Elite Parking is located near the A1, A3, and A5 areas of the parking lot..
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue.
On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
If you are interested in purchasing a box, season seats or club access for the season please contact our PSS department at Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
This is part of Earth City, bus 34 route. For drop off and pick-up times, please visit Metro's bus schedule. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
Louis participates in a venue-wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible. Our main restrooms buildings are located in the Red right and Blue left Plazas near the large concession stands.
Additional port-o-potties are available in the walkways to and from the Front Entry Plaza if needed. Scalping or reselling tickets is strictly prohibited on the property of the venue.
Any guest caught selling tickets on property will be turned over to local law enforcement. All bags are subject to inspection.
If you have a medical reason for not wanting to be searched via metal detectors, please request to speak to our Security Supervisor to escort you to our First Aid station.
A diagram of our venue seating chart is available here. Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment.
All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Hollywood Casino offers shuttle service to and from each show. All Hollywood Casino Shuttle Pass recipients will receive a voucher.
The voucher must be exchanged inside Hollywood Casino across from Final Cut Steakhouse on the night of the concert for a wrist band.
You must get on the shuttle at the casino. Designated smoking areas are in the outdoor plaza areas. Please refrain from smoking in the Reserved Seating Area as this is not a designated smoking area.
While we do not restrict smoking on the lawn, if guests around you are complaining we will ask you to smoke in the plazas.
We appreciate your cooperation. The same policy applies for electronic cigarettes that applies for tobacco cigarettes and cigars. Any handouts or presence on site needs to be cleared with venue sponsorship.
If you do not have permission to be on site you will be escorted off property. Are not permitted because there is nowhere for them to be stored.
The lawn has an incline that makes it unsafe for strollers to be on the lawn. Taxi Cabs and Uber drivers may enter the parking lots for guest drop off at Parking Gate 2.
This pick-up area allows ample parking area for cars waiting to pick-up concert guests. The parking lots open one 1 hour prior to ticket gates opening.
Consuming alcoholic beverages tailgating in the parking lots is not permitted by City of Maryland Heights ordinances. Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
Small personal-size umbrellas are allowed into the venue purse size. Large golf umbrellas, or any umbrella with a pointed tip will not be allowed into the venue.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will call tickets are available for pickup at the Club Fitness Box Office, located at the front of the parking lots. Please make sure that you have a photo ID matching the purchasers name to pick up tickets.
Any name changes need to go through Ticketmaster Customer Service- Guests are not permitted to put tickets in will call for other guests to pick up.
You will need to arrange to meet your party at the venue to deliver tickets. If tickets or passes are being left for you, they will only be left at the box office.
This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company.
We do not get these tickets until the day of the event close to the time doors open, so please do not try to pick them up earlier.
The box office cannot contact any member of the tour for you. For all venue related topics, please refer to the A-Z Venue Info tab.
Thank you for a fantastic Concert Season! Stay tuned - upcoming concert announcements for next season are coming soon!
Have a heart for service and helping others? We want you to join our team for the Season. Lawn Seating - Rather nice, especially with rental chair.
Acoustics - really weird. I love the outdoor seating. They have lots of big screens so you can still see the show.
I just attended Chris Stapleton a few days ago at this venue which I believe was sold out at 28, people. I read many reviews about this venue beforehand and was very prepared to be disappointed in wait times for restrooms and concessions, exiting the Take water bottles bc drink prices are out of the world 3.
I have been going to Hollywood Casino Amphitheater since it was known as the World. The place is going downhill. The venue is too small for the number of tickets sold.
Ladies, be prepared to wait at least 15 - 20 minutes to use the Food and drink concessions were abundant. What wasn't abundant were bathrooms for 28K people.
The waiting at concert gear concessions was ridiculous. There is no signage to direct people where to go. First, my husband and I are originally from Chgo but now live in FL.
We were home recently to celebrate our son's 25th bday. We paid for 5 tix in the upstairs suite. Could not hear a word of what was being said.
Not sure who checks the sound. Never going back again. Flights Vacation Rentals Restaurants Things to do. All of your saved places can be found here in My Trips.
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Mon - Fri 7: Reviewed 4 weeks ago. Reviewed September 26, Closed Now Hours Today: Powered by Weather Underground.
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